Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.

Outsourcing of the support is a great way to gather a team that is going to ensure a great user experience, client satisfaction and will provide a high level care without you having to hire and educate a team in-house.

Yes, your AgainAgain VAs are only working on your tasks and responsibilities discussed in the agreement and in those hours which you have opted for.

Yes, of course. Although most of the businesses typically prefer 4 or 8 hours a day, five days a week, we still offer our 24/7 support from our global team. Usually clients share with us their requirements in terms of the coverages and we organize the team accordingly.

Yes, of course, we have multilingual VA support as well for our international clients. Reach out to our sales team in order to share your language and geographical requirements and we will get back to you with all the interested details.

All calls, chats, and actions are recorded for quality control purposes. Calls are routinely screened to make sure TSR’s are providing the highest quality of service. Weekly meetings are held to discuss new accounts and existing clients.